\\n Randstad (Schweiz) AG

On behalf of our important Client, an historical and first-class Bank, we are currently looking for an experienced

Workforce Planner with excellent knowledge of german, italian and english languages (Card Service & Support)

in order to strengthen its structure.

Her/His main tasks and responsibilities will be linked (but not limited) to:

- Analyze and develop weekly staffing scheduling to determine required staffing levels to ensure the organization\\\'s ability to meet operational commitments
- Analyze staffing shrinkage patterns (vacation, sick, training, Marketing promotion etc.) to optimize staffing forecasts
- Maintains holiday patterns / plan forecasts to ensure effective coverage for holidays
- Performs other related duties as assigned
- Monitor service levels, occupancy, adherence. Identify trends and help managers to act quickly to keep quality levels high
- Create reports and dashboards on historical data and forecasting results from applicable systems
- Identify skills gaps
- Be the substitute for the floor manager ? who must supervise the general operations of the Card Service & Support Team in real time

- Previous experience in the role
- Excellent knowledge of italian, german and english
- Organized & Structured way of working
- Independent way of working
- Decision making / assertiveness
- Empathy
- Experience using software to build and maintain complex forecasting models
- Excellent organizational skills and attention to details
- Excellent time management skills with a proven ability to meet deadlines
- Strong analytical and reporting capabilities
- Ability to function well in a high-paced and at times stressful environment
- Proficient with Microsoft Office Suite or related software
- Excellent problem-solving skills
- Strong analytical Skills
- Excellent Teamwork Skills
- Manage and plan prioritize the work of self and others
We offer full-time permanent contract inside a prestigious work environment, along with very appealing social and salary conditions, as well as stimulating career path.

If in line with the requisites and interested to delve into this opportunity, we will be glad to receive your complete application!

Indeterminato
until further notice
Bank/Finanz

Branche: Anderes

Funktion: Anderes\\n \\n \\n \\n \\n \\n

\\n\\n Randstad\\n \\n\\n

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