\\nThe Position

Global Customer Support (GCS) is the global organization responsible for Technical Services in the Diagnostics Division, which ensures end user success. GCS supports the service organizations of the Roche affiliates and the Lifecycle Teams. We set the standards of innovative and best-in-class service excellence for Roche Diagnostics by keeping our customers at the center of everything we do. We are their voice, and the bridge between them and the Global Business teams, ensuring customer satisfaction is at the center of product designs and updates. Thereby, we support them across borders with solutions by providing training, knowledge, spare parts, and tools to meet their needs. Therefore, by equipping them with the right tools and developing their skills, we enable and maintain customers\\\' operations, contributing to shaping healthcare now and allowing them to change lives tomorrow.

Our passion lies in supporting our customers and affiliates and being a trusted partner because OUR HEART BEATS FOR CUSTOMER SERVICE.

Within Knowledge & Learning Excellence, we deliver the right content at the right time via the right channels for our customers to enable error-free operation of our products. We use multilingual data to improve the customer experience with our digital service solutions and products. We ensure that internal knowledge is curated and spread across all customer areas, and efficiently and properly prepared for our customers.

Within the Language Operations subchapter, we take care of all aspects related to terminology, translation, localization, language models, and source language governance. To do what really matters, we are in close contact with our stakeholders, both internally and externally.

As the Terminology & Language Solutions Expert, you will be part of the Language Operations subchapter. Your main tasks in this role will be:

• Creating and maintaining harmonized and consistent terminology in English for the projects/products or product lines in charge and providing terminology to all departments in need of terminology.
• Establishing and leading cross-department terminology circles or subject matter expert groups for the projects/products in charge, independently and according to Roche terminology management standards, while respecting quality targets and project schedules.
• Supporting the localization of terminology in the languages in charge in close cooperation with the affiliates.
• Maintaining and further developing and improving the terminology database and the representation of multilingual knowledge.
• Collecting input for terminology updates and producing these updates in close cooperation with the subject matter experts and project teams.
• Ensuring that quality targets, timelines, and regulatory requirements are respected.
• In collaboration with the User/Customer Experience department and the Content Creator assigned to the project, contributing to the creation of English user interface texts, and reviewing them for translatability, terminological correctness, and adherence to style guidelines.

Additional Tasks:

• Assure a smooth terminology exchange with our translation vendors and with the Roche affiliates.
• Support translation vendors and Roche affiliates in harmonizing translated terms and maintaining the common terminology database.
• Support the automation of processes within the Language Operations subchapter and other KLE sub-chapters.
• Support initiatives and projects within the DIA organization and GCS and contribute to knowledge sharing and achieving the \\xe2\\x80\\x9cone Roche\\xe2\\x80\\x9d approach.
• Can build and maintain language models for machine translation and text analytics and classification
• Can maintain and further train, and test machine translation engines.
• Can provide expertise and support for machine translation and other Natural Language Processing (NLP) solutions.
• Can support development projects in software localization and internationalization topics.

To be successful in this role you bring:

• A university degree or certificate from an adequate institute in translation studies, linguistics, computational linguistics, or technical communication (master\\xe2\\x80\\x99s degree preferred)
• Fluently in English, one additional \\xe2\\x80\\x9cRoche\\xe2\\x80\\x9d language required and additional languages beneficial.
• Good knowledge of taxonomies, and controlled vocabulary
• 2/3 years of work experience in terminology management and/or in localization and translation, language technology
• Strong communication and negotiation skills
• Cultural awareness

As the Terminology & Language Solutions Expert you will be expected to demonstrate Roche Operating Principles:

• Put patients first
• Follow the science
• Act as one team
• Embrace differences
• Accelerate learning
• Simplify radically
• Make impact now
• Think long term

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we\\xe2\\x80\\x99ve become one of the world\\xe2\\x80\\x99s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche Diagnostics International in Rotkreuz is a leading provider of diagnostic systems solutions, and the largest manufacturer of fully automated in vitro diagnostic systems in Switzerland. We are more than 2\\xe2\\x80\\x99700 passionate colleagues from over 65 nationalities. Find out more about our site in Central Switzerland, .

Besides extensive development and training opportunities, we offer flexible working options, 18 weeks of maternity leave and 10 weeks of gender independent partnership leave. Our employees benefit from multiple services on site such as child-care facilities, medical services, restaurants and cafeterias, as well as various employee events.

We believe in the power of diversity and inclusion, and strive to identify and create opportunities that enable all people to bring their unique selves to Roche.

Roche is an Equal Opportunity Employer.\\n \\n \\n \\n \\n \\n

\\n\\n Roche\\n \\n\\n

\\n