\\nTasks

The program \\xe2\\x80\\x9coneCRM\\xe2\\x80\\x9d at Swiss WorldCargo is a Customer Relationship Management initiative providing a single point of truth for customer knowledge, delivering better customer experience along the customer journey.

• Ensure CRM data of high quality and value to the organization and define analytical data-driven business opportunities.
• Lead CRM analytics and business insight activities for Swiss WorldCargo.
• Develop indicators & dashboards to report and analyze CRM insights or trends and propose business opportunities.
• Prepare data-driven decisions jointly with the CRM user community concerning sales, after-sales or marketing related business opportunities.
• Develop and maintain integrated data platforms and ensure high level of data quality together with IT and service providers.
• Perform quality checks on CRM usage and underlying data, propose measures of improvement, and ensure data consistency.
• Support oneCRM project in process changes, acceptance testing, and user support.

Contact

Vivien McKinson

Human Resources
Swiss International Air Lines AG

Phone

E-mail address for inquiries

Benefits

Attractive company pension scheme, Subsidized parking or public transport, Company health management, Nursery, Flight benefits, Remote working (e.g. from home), Flexible workhours and part-time working models, Diversity programmes, Paid maternity and paternity leave

Behind the scenes

Video:

Join SWISS

Our common goal is to make each customer\\\'s flight a true air travel experience. For this, we go the extra mile - always, in every step of the process, worldwide. Join the SWISS team to become part of our fascinating world, where a job turns into a lifetime adventure.

Requirements

• University degree in Economics, Business Administration, Marketing, Engineering, IT.
• Experience in the field of CRM and statistics, market research.
• Proven IT literacy (especially CRM, MS Office, knowledge of Microsoft Dynamics 365 and data analytics are assets)
• Analytical skills and ability to extract insights, drawing meaningful conclusions from complex data sets.
• Experience in database design, data models, techniques for data mining and segmentation, and data visualization using PowerBI
• Commercial experience in the airfreight business is an advantage.
• Fluent (written & spoken) in English; German is an asset.

Company

About Swiss International Air Lines AG

It\\\'s the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment - one in which, wherever you are, you\\\'ll always feel: Truly SWISS .... where people matter.\\n \\n \\n \\n \\n \\n

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