\\n Working with Us
Challenging. Meaningful. Life-changing. Those aren\\xe2\\x80\\x99t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You\\xe2\\x80\\x99ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: .

Specialist, Regional Clinical Scheduling, Scheduling and Cell Logistics

At Bristol Myers Squibb, we are inspired by a single vision \\xe2\\x80\\x93 transforming patients\\xe2\\x80\\x99 lives through science. In oncology, hematology, immunology, and cardiovascular disease \\xe2\\x80\\x93 and one of the most diverse and promising pipelines in the industry \\xe2\\x80\\x93 each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.

Cell Therapy is one of the most groundbreaking new forms of cancer treatments being studied today. With therapies only in their infancy and BMS\\xe2\\x80\\x99s continued investment in our Cell Therapy capabilities, the growth potential of this science, your career, and the ability to help patients are incredible.

The Position:

The Regional Clinical Specialist, Scheduling and Cell Logistics will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of BMS\\xe2\\x80\\x99s clinical autologous cellular immunotherapy products. They will serve as BMS cell therapy treatment center\\xe2\\x80\\x99s main point of contact for patient scheduling and will resolve real-time operational issues related to transportation, manufacturing, distribution, and administration.

The primary duty of the Clinical Specialist, Scheduling and Cell Logistics is to execute day-to-day operations (
= 95% of time). Participation in projects and working groups is growth opportunity as operations permit, considering performance and alignment with development plan.

Position is office-based in Boudry, Switzerland with in-office attendance is required a minimum of 50% of the time. Remote work must be performed at home with consistent office setup and internet access, as extensive work at computers and phones is essential to job function.

Position shift times are 7.30am \\xe2\\x80\\x93 4.30 pm or 9 am-6 pm local and is assigned on rotating basis.

Overtime may occasionally be required as assigned.

Holiday support is required as assigned.

Travel is possible and will not exceed 10%. International travel will not exceed once per year.

Education and Experience:

Bachelor\\xe2\\x80\\x99s degree or 3 years of work experience

Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred

Responsibilities:

Act as primary scheduling point of contact for clinical trials and healthy donor program as assigned

Create and maintain patient schedules in coordination with treatment sites and manufacturing sites

Troubleshoot and develop plans of action for issues throughout the patient journey

Interact with internal and external stakeholders over the phone and email

Ensure a positive end-to-end customer experience

Execute exception processes such as product returns, product replacements, and out of spec product

Input and maintain transactional data related to patient schedules within BMS\\xe2\\x80\\x99s scheduling system

Train treatment sites on patient scheduling processes as assigned

Document feedback from customers and partners as received

Create and maintain master data in account management system

Actively participate in tactical and other meetings as assigned

Facilitate daily operations activities and meetings including shift turnover on rotating basis

Provide real-time scheduling portal support to external users

Lead meetings with clinical matrix teams as assigned

Raise escalations and execute as assigned

Comply with applicable SOPs, work practices, and other documentation

Establish and maintain a trusted relationship with clinical internal BMS partners

Accountable for individual performance

Execute project tasks as assigned

Execute working groups tasks as assigned

Knowledge, Skills, and Abilities:

Highly self-motivated, self-aware, and professional

Able to work independently and in groups

Flexible in responding to quickly changing business needs

Exceptional customer service orientation

Skilled at managing tense situations and de-escalation

Eager to work with teams from other regions and cultures

Able to share workspace for independent and collaborative work

Strong sense of ownership and accountability

Fluent reading, speaking, and writing skills required in English other European languages preferred

If you come across a role that intrigues you but doesn\\xe2\\x80\\x99t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as \\xe2\\x80\\x9cTransforming patients\\xe2\\x80\\x99 lives through science\\xe2\\x84\\xa2 \\xe2\\x80\\x9d, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol
Physical presence at the BMS worksite or physical presence in the field is a necessary job function of this role, which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and it enhances the Company culture.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to . Visit to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.\\n \\n \\n \\n \\n \\n

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