\\nJob Description:

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer\\\'s IT productivity and contribute to the organization\\\'s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Tasks and Responsibilities

• Ensure that the right-fit Service Support and Service Delivery policies and processes are in place to meet individual Customer needs and make sure these are being met internally
• To own Incident, Request, Change and associated Escalation processes
• Supporting of Mergers, Acquisitions and Divestitures team with onboarding and offboarding activities included into the service
• Facilitation of provision of End User equipment for new starters
• Onboarding activities for new employees to be tracked of regular basis
• Overseeing of End Users configuration and equipment for movement into BAU operations
• Monitor and track tickets in ITSM tool per project
• Monitor and assess performance to meet defined SLAs and KPIs and to prepare relevant reports in line with Customer requirements
• Meet with Customer to cultivate feedback regarding the Managed Service and to facilitate any required improvements
• Liaise with the Account Managers for the Customer, where appropriate and require their notification or intervention on occasion
• Escalate any issues related to engagement with engineers and receiving information/updates
• Manage third party Vendors, where relevant to the Customer

Requirements:

• 5+ years of relevant experience within corporate environment
• Strong understanding of ITIL and IT Best Practices
• A logical approach to troubleshooting, diagnosing and resolving problems, embracing change, and seeking opportunities for continuous improvement
• Experience of working in a customer focused environment
• Handy with MS Office (Word, Excel, Outlook, PowerPoint)
• Display a strong working knowledge of ITIL Incident, Change, Asset, Configuration & Problem Management
• Excellent communication skills (verbal, written and listening) including an excellent telephone manner and high customer service skills
• Self-motivator, results and quality orientated, good organizational skills, attention to detail, positive helpful attitude
• Recognizes and embraces change, seeking opportunities for continuous improvement
• Service Now experience including Report Writing and modelling experience
• Fluent English and German (spoken & written)
• Candidates must declare Criminal record extract not older than three months

Benefits:

• Broad range of activities, tasks, and projects
• Flexible working conditions
• Minimum 5 weeks of vacation
• Paid sick days
• Meal vouchers
• Vouchers (B-day voucher, wedding, and new born surprise)
• Contributions to wellness programs (multisport card)
• Fishing for Friends program - our referral program
• Refreshments in the D-ploy office
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events
• Competitive salary and various benefits

Is IT in your DNA? If you believe you are a good match for this role, or any other opportunities for which D-ploy is currently staffing, then we are very keen to speak with you. You can app\\n \\n \\n \\n \\n \\n

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