Service Coordinator M/w/d (80 100%)
Baden, Aargau, Switzerland
Job Description
\\n Service Coordinator m/w/d (80-100%)
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
The Service Coordinator plays an important role in the planning of service calls related to the related to UPS systems in the electrification business in Switzerland. You will coordinate and plan the provision of the necessary resources, spare parts and logistics so that the service service calls on site run smoothly. You report to the Head of Support Team and are the main contact person for the customer during the execution of a service order. You will optimize customer satisfaction by Meeting all commitments and requirements.
Your responsibilities
Have we aroused your interest? Then we look forward to receiving your detailed application. Please submit your complete application documents (letter of motivation, CV, references) exclusively via our online career online. A better world begins with you. https://new.abb.com/ch/karriere The recruitment process is managed by Ece Oezen, Talent Partner ABB Switzerland Ltd.\\n \\n \\n \\n \\n \\n
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
The Service Coordinator plays an important role in the planning of service calls related to the related to UPS systems in the electrification business in Switzerland. You will coordinate and plan the provision of the necessary resources, spare parts and logistics so that the service service calls on site run smoothly. You report to the Head of Support Team and are the main contact person for the customer during the execution of a service order. You will optimize customer satisfaction by Meeting all commitments and requirements.
Your responsibilities
- Planning, scheduling and coordination of service technicians within Switzerland
- Efficient planning of the service assignments of our service technicians following points: Proximity, qualification, urgency
- Planning and coordination of maintenance and repair work
- Scheduling of jobs such as installation and commissioning
- Communication with customers and service team, planning of daily activities
- Monitoring of the ongoing operational planning
- Quick adaptation to changing circumstances
- Outages of technicians, postponement of deadlines by customers
- Acting as a competent interface between customers and service technicians
- Ensuring customer satisfaction and business results
- Completed education or further training in the technical or commercial field
- 3 years of experience in planning or working as a service dispatcher/coordinator or similar function
- Experience in the service area an advantage
- Strong communication skills verbal and written
- Knowledge of MS Office and ERP systems such as SAP
- Fluent oral and written German, English and French an advantage
Have we aroused your interest? Then we look forward to receiving your detailed application. Please submit your complete application documents (letter of motivation, CV, references) exclusively via our online career online. A better world begins with you. https://new.abb.com/ch/karriere The recruitment process is managed by Ece Oezen, Talent Partner ABB Switzerland Ltd.\\n \\n \\n \\n \\n \\n
\\n\\n ABB\\n \\n\\n
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Job Detail
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Job IdJD1617463
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBaden, Aargau, Switzerland
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EducationNot mentioned