\\nOrganization

You are a member of the \\xe2\\x80\\x9cSecure and Modern Workplace\\xe2\\x80\\x9d team, closely collaborate with the Secure and Modern Workplace Architect, and directly report to the Head of Corporate Development. An extensive three-month work introduction plan is prepared for this position.

Your key tasks and responsibilities

In this role, you deliver professional, responsive, and solution-oriented support to end-users through Jira Service Management, providing both 1st and 2nd level support. Your responsibilities include processing of end-user queries in JSM and creating and maintaining knowledge articles in Confluence to empower both your team and improve the end-user self-service experience.

Your key responsibilities further include:

• Providing end-user support for Microsoft Intune managed endpoints, including IT peripherals, and providing support for Windows and Microsoft 365 apps, including Teams, SharePoint, and the entire Office 365 suite.
• Managing user identities and user group lifecycle in Microsoft Entra.
• Overseeing both Microsoft and Non-Microsoft license management.
• Ensure highest services and systems availability, including on-premises server infrastructure and Azure Cloud system updates and security patch management.

You also play a key role in further developing and hardening our secure and modern IT infrastructure, such as by implementing appropriate measures to mitigate cyber risks and prevent data loss.

Your qualifications

• BSc/ MSc, Swiss apprenticeship, or professional diploma in information technologies or in a business-related field.
• Passionate about providing first-class IT support by demonstrating a strong user-oriented mindset with a \\xe2\\x80\\x9ccan do\\xe2\\x80\\x9d attitude.
• 3+ years of IT support and service management experience with a proven track record.
• Excellent verbal, written and communication skills in English and German language.
• Capability to prioritize tasks effectively, with a consistent focus on delivering best-in-class service desk experience, generating business value, and driving continuous process improvements.
• Ability to adapt, to be flexible, and to learn quickly in a dynamic tech-environment.
• Excellent organizational skills, with the ability to meet strict deadlines.
• Profound knowledge in administrating Windows devices in Microsoft Endpoint Manager and Microsoft 365 tools.
• Experience with scripting and programming languages, such as Windows PowerShell and T-SQL.

Your benefits

• Up to six weeks of vacation per year
• Up to two days of home office per week
• Contributions to public transportation
• Regular team events
• Extensive onboarding program and continued training
• FELFEL fridge with healthy food and beverages

Apply now!

In this role, you\\\'ll have the opportunity to work independently, but it also requires you to proactively take ownership to further develop our secure and modern workplaces. This is your chance to contribute to a fast-growing high-tech company accelerating technological and scientific breakthroughs for the benefit of future generations.\\n \\n \\n \\n \\n \\n

\\n \\n JobcCoud\\n \\n

\\n