\\nTasks

As a top quality touch point you represent Customer Service within SWISS and Lufthansa Group in all aspects of feedback management processes, with the special scope on operations, compliance and development.

• Coordination of feedback services operations in collaboration with all teams
• Development of operational processes for SWISS and Lufthansa Group (LHG) considering commercial and legal aspects
• Creation of synergies and harmonization of group-wide feedback service processes
• Leading and contributing to projects with a focus on processes, quality and compliance
• Interfacing with business partners and other internal units
• Communication of functional content to all stakeholders and handling teams
• Regular quality control for all locations and implementation of the necessary measures
• Responsibility for meeting service levels and performance targets
• Case assessment and financial approval according to FAR
• Preparation of regular reports and statistics

Contact

Mike Netzhammer

Human Resources
Swiss International Air Lines AG

Phone

E-mail address for inquiries

Benefits

Attractive company pension scheme, Subsidized parking or public transport, Company health management, Nursery, Flight benefits, Remote working (e.g. from home), Flexible workhours and part-time working models, Diversity programmes, Paid maternity and paternity leave

Behind the scenes

Video:

Join SWISS

Our common goal is to make each customer\\\'s flight a true air travel experience. For this, we go the extra mile - always, in every step of the process, worldwide. Join the SWISS team to become part of our fascinating world, where a job turns into a lifetime adventure.

Requirements

Your role requires strong social and stakeholder management skills, as well as personal flexibility.

• Completed commercial apprenticeship or university degree
• Excellent communication skills, German and English language
• Experience in Customer Service and/or Travel Industry
• Proficient in MS Office / O365
• Pro-active team player with an understanding of customer experience and hospitality
• Likes to work in a complex, multi-location environment

Company

About Swiss International Air Lines AG

It\\\'s the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment - one in which, wherever you are, you\\\'ll always feel: Truly SWISS .... where people matter.\\n \\n \\n \\n \\n \\n

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