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Position Summary

The Manager Processes & Systems - External Manufacturing is part of the Cell Therapy External Manufacturing organization and reports to the External Manufacturing Global Operations Lead.

This role is responsible for managing business systems and development of analytics & reporting to support daily operations of Contract Manufacturing Organizations (CMOs) and Contract Testing Labs (CTLs). As a business systems process SME, ensures the continuity of system driven operations via master data setup & coordination within the ERP. Drive business process improvement via system enhancements and by developing analytics and reporting. The role ensures that business processes & systems for External Manufacturing integrate well with the end-to-end manufacturing, supply chain, and quality processes & systems for Cell Therapy, and partners with key stakeholders to drive improvements (e.g. Supply Chain, Quality, Patient Operations, Manufacturing Sciences & Technology, Finance, IT, Business Insight & Analytics (BI&A)).

Key Responsibilities

• Responsible for Master Data setup, data quality & coordination for CMO batch management within ERP
• Responsible for business tool configuration & administration for CMO Batch Tracking & CTL Test Tracking (e.g. QuickBase, SmartSheet, Tableau)
• Increase process visibility & control by creating dashboards & exception reports using business analytical tools. Partner with BI&A and IT for advanced reporting capabilities.
• Responsible for ensuring business systems and tools are implemented into business processes and being used as intended by the team
• Execute prioritized projects as part of the External Supply Technology Roadmap. Act as External Manufacturing business systems process SME and project member on cross-functional projects owned by other groups within Cell Therapy Operations.
• Act as business systems SME for process automation, and partner with IT to translate business requirements into user specifications.
• Support systems project delivery for projects on the External Supply Technology Roadmap: Writing of test scripts, manage User Acceptance Testing (UAT), develop & lead end-user training, manage system access profiles
• Work with the Supplier Relationship Managers and Virtual Matrix Teams to identify areas for improvement with a focus on business process scalability, reliability, and cost effectiveness.
• First point of contact for systems end-users within External Supply to address operational questions. Partner with IT and BI&A for issue resolution and enhancement requests.
• Develop and implement policies, procedures, and training (following regulations and industry standards)
• Support development and implementation of business process metrics to measure effectiveness & robustness of business processes

Qualifications & Experience

• Bachelor\\xe2\\x80\\x99s degree in life sciences, engineering, analytics, supply chain, or other relevant area.
• >3 years of experience in the pharmaceutical industry, with proven experience in business process automation. Data analytical experience in external manufacturing and/or supply chain is preferred.
• Knowledge of ERP (e.g. Oracle, SAP), business analytical tools (e.g. Tableau, PowerBI, Excel VBA), and related IT systems (e.g. QuickBase), with the ability to translate business requirements into user specifications. Experience in advanced analytics and programming (e.g. SQL, Python) strongly preferred.
• Excellent communication and collaboration skills, and easily works in cross-functional matrix teams. Ability to build strong working relationships with internal and external stakeholders.
• Process management skills (e.g. Lean, Six Sigma, Value Stream Mapping) strongly preferred.
• Understanding of business operations within a GxP / regulated environment.

BMSCART VETERAN #LI-onsite

If you come across a role that intrigues you but doesn\\xe2\\x80\\x99t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as \\xe2\\x80\\x9cTransforming patients\\xe2\\x80\\x99 lives through science\\xe2\\x84\\xa2 \\xe2\\x80\\x9d, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol
Physical presence at the BMS worksite or physical presence in the field is a necessary job function of this role, which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and it enhances the Company culture.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to . Visit to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.\\n \\n \\n \\n \\n \\n

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