\\nJob Description:

DXC Technology (NYSE: DXC) is the world\\xe2\\x80\\x99s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company\\xe2\\x80\\x99s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology

What to expect?

As part of our collaboration with one of our global strategic partners we are on a mission to deliver enhanced digital workplace experience for thousands of users worldwide. To support our growth, we are looking for Onsite Support Technicians (m/f/d) in different locations in Switzerland - Lausanne, Zurich.

Key responsibilities:

Ensuring efficient running of and providing maintenance to various IT systems. Inspecting, prioritizing, and maintaining systems to the highest operational standards

Providing effective solutions for software and hardware issues

Responding to user inquiries and guide users with simple, step-by-step how-to instructions

Recording technical issues and solutions in Knowledge Management System, update knowledge articles with newer and relevant information

Enabling end users by providing training and education

What do we expect?

Two or more years of relevant experience

Experience in the following areas:

Handling of ServiceNow tickets

Assistance with Software deployment and with Software related issues (Standard & Non-Standard)

Support of Microsoft Windows and Apple operating system as well as Microsoft Office 365 suite

How-to assistance of End User assigned IT devices and software

Standard and non-standard HW Devices (peripherals like monitors, label printers, etc.)

Basic HW support for Desktop & Laptop: RAM upgrade, Keyboard exchange, SSD HD replacement

Smart Hands experiences for any support team including but not limited to: MFP, Standalone, Networked Printers & Scanners, including toner replacement etc, Servers & Storage

Providing support for meeting room equipment (Audio and Video) as well as for Network cabling and port patching, Wi-Fi network, replacement of router, HUBS and Switches

Document management like Asset Management, Knowledge Management maintenance, Site Operations Manual, etc.

Stock management (incoming & outgoing IT goods)

End user training and education

Willingness to work onsite at our client\\xe2\\x80\\x99s locations

Strong personal commitment to quality service and good interpersonal skills

Fluency in German, French and English

What do we offer?

Flexible working time models

An attractive salary package

Training and mentoring to support your career

Opportunity to work with cutting-edge technologies and products in state-of-the-art enterprise environments, providing services to a variety of worldwide customers\\\' infrastructures.

Demanding and varied customer projects at one of the world\\\'s largest and most successful IT service providers paired with opportunities for rapid advancement and challenging activities with a high degree of freedom and responsibility

At DXC, we harness the unique contributions of our people to give us our edge. We value every idea and the person behind it. Our inclusive culture powers our results, and the company grows only if our people grow. We believe in equality, and our position as a global technology leader allows us to serve diverse customers and play a leadership role in the communities we serve. DXC\\xe2\\x80\\x99s commitment to diversity and inclusive selection practices includes ensuring qualified job seekers receive equal consideration for employment.

Our lived values make us one of the most attractive employers worldwide - Top 25 of Comparably\\\'s list of companies with \"Best Global Culture 2021\" and Top 50 in \"Best CEO 2020\" ranking (https://www.comparably.com/de-DE/companies/dxc-technology)

Thank you for taking time reviewing our job ad. If you believe this is the right match for you, please do not hesitate to apply. We are eager to learn more about you!\\n \\n \\n \\n \\n \\n

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