\\n Req ID: 249781

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

Onsite IT Support Analyst

Sierre, Switzerland

Overview

The Client Field Technical Services Analyst is responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with customer on administrative and technical matters. This role combines good level technical skills with an emphasis on the delivery of a high level of customer service. This customer-facing role will interact with, and take direction from Field Tech Services leadership and the customer to provide first class customer support and technical troubleshooting expertise.

Role Responsibilities

• Review, troubleshoot and approve operational quality desktops, notebooks, printers, and associated peripherals.
• Install, maintain and optimise desktop /notebook configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services.
• Ensures customer satisfaction by advising the customers on preventive maintenance and configurations which may impact product performance.
• Instructs users in the operation and maintenance of the system.

Key Skills

• Excellent customer service skills
• Deep knowledge of imaging and troubleshooting Windows Desktops/Laptops, primarily Windows 10 and Office 365
• Experience troubleshooting Windows in an Enterprise environment is a must.
• Understanding of PC Reimaging processes and procedures, and experience with annual refresh programs.
• Strong professional, interpersonal, communication and multi-tasking skills and the ability to work well within a team environment
• Must be fluent in French & English.
• Willing to work On Call .

Desirable Skills

• Experience with Service Now ticketing system preferred.
• Experience with SCCM Imaging and MDT preferred.

Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients\\\' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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