\\n At Swarovski, where innovation meets inspiration, our people desire to explore, experience and create. As a Global Aftersales & Customer Service Manager you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We\\xe2\\x80\\x99re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

About the job

Your responsibilities include, but are not limited to:

• Lead the global implementation of Omni-Channel aftersales strategies, ensuring a unified brand experience worldwide
• Collaborate across functions to integrate After Sales requirements into the customer journey, providing valuable feedback for continuous improvement
• Drive the development of global processes, tools, and services beyond product, warranty, and repairs to redefine and enhance the repair service
• Anticipate customer needs, trends, and feedback to continuously innovate services, improving customer loyalty and brand interest
• Optimize data collection and analysis for suggestions to improve the entire value chain, supporting top and bottom-line growth
• Contribute to projects aimed at enhancing post-purchase and Customer Service experiences, ensuring a commitment to excellence

About you

We are looking for a unique and amazing talent, who brings along the following:

University degree

• 3-5 years of relevant professional experience in a similar role, ideally within a global setting
• Expertise in Omni Channel After Sales and Retail
• Strong customer orientation and service focus, along with in-depth market understanding, local knowledge, and cultural awareness
• Excellent skills in relationship building, leadership, and influence
• Proficient in English, with excellent presentation and communication skills
• Project management experience, preferably within a global setting
• Innovative and creative approach, coupled with a can-do attitude

What we offer

You can expect a range of benefits, including:

• Swarovski products discounts
• Full coverage of accident insurance
• Attractive pension fund conditions
• Well-being offers available on-site
• Subsidized public transportation or free parking
• Employee canteen with buffet

Masters of Light Since 1895

Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.

Founded in 1895 in Austria, the company designs, manufactures and sells the world\\\'s finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski\\xe2\\x80\\x99s heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.

Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.\\n \\n \\n \\n \\n \\n

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