\\n UNICEF works in some of the world\\\'s toughest places, to reach the world\\\'s most disadvantaged children. To save their lives. To defend their rights. To help them fulfil their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

UNICEF\\\'s Private Fundraising and Partnerships (PFP) Division works to deliver income, influence, and brand recognition for UNICEF globally.

The Supporter Experience Strategy (SES) is a mechanism to deliver UNICEF\\\'s Strategic Plan and the foundation for reaching the 2030 Sustainable Development Goals. It brings to life UNICEF\\\'s goal of winning support for the cause of children from decision-makers and the wider public. As a \\xe2\\x80\\x9cHow\\xe2\\x80\\x9d Strategy, SES is a set of enablers empowering UNICEF colleagues to reach advocacy, public engagement, and fundraising goals with individuals: driving positive supporter evolution and personalized supporter journeys worldwide; leveraging state-of-the-art technologies and information to customize experiences locally and fostering positive change and collaboration within UNICEF.

It is UNICEF\\\'s united effort to bring together PFP and ICTD divisions with National Committees and Regional and Country Offices and engage individuals to reach results for children and young people.

For every child, a Champion

The Fundraising Specialist (SES Engagement) will play a critical role in shaping the success of the SES project by driving stakeholder engagement and effectively communicating the project\\\'s value. This role will act as the catalyst driving change, significantly impacting the adoption of the Supporter Engagement Strategy. Your primary responsibility will involve fostering positive relationships with stakeholders involved in the SES project and in related teams in Individual Giving, driving engagement, and promoting a seamless user experience.

• Responsible for the management of diverse projects in communication & transformation, administration, change management, and culture throughout the entire SES lifecycle and ensuring their successful execution.
• Support the SES Leadership Team with the execution of transformation activities in line with the SES vision and the Individual Giving strategy, identifying improvement areas, and implementing adjustments and best practices.

The role will sit within Private Fundraising and Partnerships (PFP), and form part of the Supporter Engagement Strategy (SES) team, reporting to the Chief of Individual Giving, with a matrix reporting line to the SES Senior Coordinator

In this capacity, the need to project the image of a credible, reliable, and analytical initiative taker is imperative to the quality of the engagement approach, and the impact of the work will directly reflect on the overall implementation of the initiative.

How can you make a difference?

Summary of key functions/accountabilities:

Key responsibilities include:

1. Develop and deliver the stakeholder engagement strategy: * Collaborate with project leadership to assist in the development and implementation of the strategy and initiatives to improve stakeholder engagement, as well as SES adoption and satisfaction.

• Works closely with the SES Leadership Team, key stakeholders in the Individual Giving ecosystem across UNICEF, and Operations teams to support initiatives aligned with UNICEF\\\'s values
• Plan and execute targeted engagement journeys to drive awareness and understanding of the SES project\\\'s objectives and benefits and build trust with key stakeholders
• Takes an active role in organizing events to foster the sense of belonging to the Supporter Engagement Strategy and Digital Transformation
• Monitor campaign effectiveness and make data-driven adjustments as needed.
• Act as a project advocate, promoting the importance and impact of the SES project within the organization.
• Advocate for user-centric practices to enhance the supporter experience and engagement.
• Cultivate strong and positive relationships with stakeholders at various levels to ensure buy-in and support for the SES project.
• Serve as a liaison between project teams and stakeholders to address concerns and foster collaboration.
• Support the development of communication pieces that serve to report on the success and learnings from the initiative.

2. Internal Communications Initiatives: * Develop and execute internal communication plans with a specific focus on SES-related updates and initiatives.

• Think creatively and utilize storytelling techniques to deliver meaningful impact for SES audiences and effectively convey the vision of the SES project.
• Evaluate existing communication channels and recommend improvements to enhance project coverage.
• Ensure that high-quality evaluation of these impacts is embedded in projects from their earliest design stage.

3. Reporting and Analysis: * Regularly assess the effectiveness of stakeholder engagement efforts through data analysis and feedback collection.

• Generate reports on engagement progress and present findings to project leadership.
• Collaborate with the CRM success specialists to monitor user adoption and engagement with Salesforce, providing ongoing support and reinforcement to ensure effective utilization of the system.

4. Collaboration and Knowledge Sharing: * Foster a collaborative environment by actively participating in cross-functional teams, sharing best practices, and seeking opportunities for process standardization and optimization.

• Supervise the implementation of a curriculum for customized training programs for country teams, focusing on Salesforce.

DELIVERABLES:

The efficiency and effectiveness of support provided by the Partnership Specialist (Supporter Experience) ensures that a strong relationship is built between the SES Initiative, and UNICEF cross-divisional leadership, and ensure that colleagues in HQ and local offices have the desire, knowledge, and ability to implement new ways of working.

1. Stakeholder Engagement Strategy

• Execution of a comprehensive stakeholder engagement strategy for the Supporter Experience Strategy (SES) adoption
• Positive and productive relationships with key stakeholders at various levels of the organization.
• Targeted engagement campaigns executed to drive awareness and understanding of the SES project
• Support garnered from stakeholders for user-centric practices and the project\\\'s success.
• Contribution to the successful implementation of the Supporter Experience Strategy (SES).
• Engagement and training lead to a positive impact on supporter experiences, with increased satisfaction and fundraising income.

2. Internal Communications

• Internal communication plans implemented, focusing on SES-related updates and initiatives.
• Stakeholder feedback and engagement metrics to measure the effectiveness of communication efforts.
• Improvements implemented to existing communication channels to expand project coverage.

3. Data-Driven Analysis and Reporting:

• Metrics and feedback to assess the effectiveness of engagement efforts.
• Comprehensive reports provided to project leadership with actionable insights and recommendations.

Estimated Duration of the contract:

• 364 days

Reporting To:

• The Chief of Individual Giving with a reporting line to SES Senior Coordinator

Working Place:

• Geneva, Switzerland is the official duty station. (Flexible work arrangements may be applied if there is a need).

To Qualify as an advocate for every child you will have\\xe2\\x80\\xa6

Education:

• An advanced university degree in one of the following fields is required: Marketing, Communications, Non-profit or Business Management, or another relevant field is required.
• Alternative, a first-level University Degree in a relevant field combined with two additional years of qualifying professional experience may be accepted in lieu of the advanced university degree.

Experience:

• A minimum of five years of proven experience in fundraising, marketing, product development, and project management, with experience in delivering results at global and individual market levels is required.
• Proven experience in stakeholder engagement, internal communications, or project/change management is required.
• Experience with Salesforce implementation and usage is an asset.
• Data-driven mindset with the ability to analyze engagement metrics and adjust strategies accordingly.
• Passion for promoting positive supporter experiences and driving organization.
• Excellent communication skills, both written and verbal, with the ability to convey technical concepts to non-technical users are required.
• Ability to work independently and collaboratively in a global, cross-functional environment.
• UNICEF or UN experience would be an asset.

Language requirements:

• Fluency in English is required. Knowledge of another official UN language or the local language of the duty station is considered as an asset.

For every Child, you demonstrate...

UNICEF\\\'s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter:

The UNICEF competencies required for this post are...

• Demonstrates Self Awareness and Ethical Awareness (1)
• Works Collaboratively with others (1)
• Builds and Maintains Partnerships (1)
• Innovates and Embraces Change (1)
• Thinks and Acts Strategically (1)
• Drives to achieve impactful results (1)
• Manages ambiguity and complexity (1) are required.

During the recruitment process, we assess candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: .

, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

We offer a , including paid parental leave, breastfeeding breaks, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

UNICEF PFP-Geneva is currently reviewing organizational changes; therefore, the successful candidates may be asked to commence duties remotely, and they may later be asked to relocate and be assigned to the final post-duty station/location in Berlin.

UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Advertised: 16 Aug 2023 W. Europe Daylight Time
Deadline: 30 Aug 2023 W. Europe Daylight Time\\n \\n \\n \\n \\n \\n

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