\\nAbout The Company:

Wipro Ltd. (NYSE:WIT) is a leading Information Technology, Consulting and Outsourcing company that delivers solutions to enable its clients to do business better. Wipro delivers winning business outcomes through its deep industry experience and a 360\\xc2\\xba view of \"Business through Technology\" - helping clients create successful and adaptive businesses. A company recognized globally for its comprehensive portfolio of services, a practitioner\\\'s approach to delivering innovation, and an organization wide commitment to sustainability, Wipro has a workforce of over 200,000 employees serving clients across 65 countries.

Job Description:

The Field Support Engineer will be responsible for the installation, configuration, and troubleshooting of network infrastructure hardware and software. This position supports a broad range of IT hardware and software.

In addition, they will also be responsible for serving in a client-facing role to carry out imaging and deploying desktop equipment, fielding onsite escalations from services desk, supervisor and customer.f

Roles and Responsibilities:

• Responsible for installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems.

• Diagnose and resolve various hardware performance issues, make decisions when appropriate related to replacing existing user workstation equipment and carry out the entire product replacement process, including the removal of existing IT assets as well as the implementation of new IT assets.

• Should be able to conduct Video Conferencing meeting and Dry-run tests as needed and provide necessary support for AV issues.

• Manage all IT assets, including tagging in / out existing and new IT assets as they are rolled out to end users.

• Ensure the best possible experience when setting up new user equipment, perform the necessary onsite testing to assure existing and / or new employees have access to equipment, applications, and various other technical solutions.

• Dealing with hardware and application support queries and issues reported to the Field Services team

• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible

• When the restoration is beyond the scope of the Service Desk Agent he/she will escalate the issue/problem to proper tier 2 and 3 support team members

Requirements:

• 2 \\xe2\\x80\\x93 5+ years of experience working in a field services support capacity, with specific experience in the configuration, implementation, and maintenance of IT assets (Laptops, Desktops, Peripherals), troubleshooting and resolving any and all technical issues which require onsite service support.

• Knowledge and practical experience troubleshooting and supporting local area data networking (hardware/software/protocols and best practices).

• Knowledge of Incident Management, Service Request management, DEPOT model etc.

• Proficiency in Microsoft Desktop OS (domain environment), Desktop application related configurations, troubleshooting etc..

• Knowledge of standard Microsoft Productivity Applications such as Microsoft Office and Outlook. Familiarity with all major web browsers including Google Chrome and Mozilla Firefox, EDGE and IE etc.

• Working knowledge of Apple-MAC operating systems and devices configuration and troubleshooting

• Working knowledge of ServiceNow ticketing tool.

We Offer:

• Join the success story of a globally trusted brand
• Partnering with well known clients
• Being part and drive high performance teams
• Multiple international career development options
• Extensive training and learning opportunities
• Great team environment
• Regularly corporate events
• Flexible work options

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