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Challenging. Meaningful. Life-changing. Those aren\\xe2\\x80\\x99t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You\\xe2\\x80\\x99ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: .The Position:The Operations Manager, Scheduling and Cell Logistics position will be responsible of supervising a high-functioning team of Operations Specialists, Scheduling and Cell Logistics, who are the primary point of contact for our clinical treatment centers, couriers, apheresis collection centers, distribution warehouse and manufacturing sites. The goal is to ensure this team are trained and supported in order to handle and triage a high volume of daily phone calls and emails. This person must maintain strong relationships with other partners across the Cell Therapy Franchise to ensure best-in-class customer service is delivered to our internal and external partners. This position will report to the Senior Operations Manager, Scheduling and Cell Logistics and will collaborate closely with the Site Account Manager, Scheduling and Cell Logistics.Position is office-based in Boudry with in-office attendance required a minimum of 50% of the time. Remote work must be performed at home with consistent office setup and internet access, as extensive work at computers and phones is essential to job function.Weekend and holiday on-call support is required as assigned.Overtime may occasionally be required as assigned.Travel is possible up to 10%. International travels as assigned.Education and Experience:Bachelor\\xe2\\x80\\x99s Degree or 5 years equivalent work experience2 years of direct or indirect people management requiredWork experience in scheduling, planning, operations, customer service, logistics, supply chain preferredGxP/Regulated Experience preferredResponsibilities:Manage team of specialists who create and maintain patient schedules in coordination with apheresis centers, manufacturing sites, treatment sites, and third-party logisticsPlan & execute team buildingAccountable for team performanceAble to lead and provide basic cross-regional back-up supportInteract with internal and external stakeholders over the phone and emailEnsure a positive end-to-end customer experienceOversee plans of action for issues throughout the patient journey.Solution issues through the patient journey or escalate to management.Lead escalations and exception processes such as product returns, product replacements, and out of spec productCommunicate issues and solutions with management and key internal and external stakeholders.Act as first escalation point for treatment sites and stakeholdersEnsure resources in place to support treatment site training on patient scheduling processesAnalyze feedback from customers and partners and provide action plans as assignedFacilitate meetings with matrix team membersOrganize and facilitate team meetingsEnsure adequate coverage to manage day-to-day operationsMaintaining positive, inclusive, and professional team atmosphereManaging given resources and identify resource needsHire and develop direct reportsEnsure direct reports are properly trainedEnsure direct reports are aligned with team strategyUnderstand and champion global strategy and role of Scheduling and Cell LogisticsProvide input into goals and plans to deliver on global strategyOwn, manage, and drive continuous improvement of processes as assignedOwn change actions deviations, investigations, CAPAs, and effectiveness checks as assignedOwn, author, update, and implement procedures and work instructionsManages relationships with regional partners as assigned (e.g., distribution hub, logistics partners, etc.)Establish and maintain a trusted relationship with BMS internal stakeholders and clinical partnersAct as SMEs on global projects as assignedLead and manage regional projectsLead at least 1 working groupAudit phone calls and emails to ensure answers meet performance expectationsKnowledge, Skills, and AbilitiesHighly self-motivated, self-aware, and professionalAbility to work independently and in groupsFlexible in responding to quickly changing business needsExceptional customer service orientationSkilled at managing tense situations and de-escalateEager to work with teams from other regions and culturesAble to share workspace for independent and collaborative workStrong sense of ownership and accountabilityPassion for leading teams and developing peopleStrong communication (written and verbal) and presentation skillsLives the BMS core values of Integrity, Passion, Innovation, Accountability, Urgency, and InclusionFluent reading, speaking, and writing skills required in English and another European languages preferredIf you come across a role that intrigues you but doesn\\xe2\\x80\\x99t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as \\xe2\\x80\\x9cTransforming patients\\xe2\\x80\\x99 lives through science\\xe2\\x84\\xa2 \\xe2\\x80\\x9d, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.On-site ProtocolBMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to . Visit to access our complete Equal Employment Opportunity statement.BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information:Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.\\n \\n \\n \\n \\n \\n

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