Client Service Representative Digital Channels 6 Months
Dübendorf, Zürich, Switzerland
Job Description
\\nCompany DescriptionBuilding the bank of tomorrow takes more than skills.
It means combining our differences to imagine, discuss, code, develop, test, learn\\xe2\\x80\\xa6 and celebrate every step together. Share our vibes? Join Swissquote to unleash your potential.We are the Swiss Leader in Online Banking and we provide trading, investing and banking services to +500\\\'000 clients, through our performant and secured digital platforms.Our +1000 employees work in a flexible way, without dress code and in multicultural teams.
By having a huge impact on the industry, they are growing their skills portfolio and boosting their career in a fast-pace environment.We are all in at Swissquote. As an equal opportunity employer, we welcome candidates from all backgrounds, experiences and perspectives to join our team and contribute to our shared success.Are you all in? Don\\\'t be shy, apply!Job Description
It means combining our differences to imagine, discuss, code, develop, test, learn\\xe2\\x80\\xa6 and celebrate every step together. Share our vibes? Join Swissquote to unleash your potential.We are the Swiss Leader in Online Banking and we provide trading, investing and banking services to +500\\\'000 clients, through our performant and secured digital platforms.Our +1000 employees work in a flexible way, without dress code and in multicultural teams.
By having a huge impact on the industry, they are growing their skills portfolio and boosting their career in a fast-pace environment.We are all in at Swissquote. As an equal opportunity employer, we welcome candidates from all backgrounds, experiences and perspectives to join our team and contribute to our shared success.Are you all in? Don\\\'t be shy, apply!Job Description
- Written and phone processing of customer inquiries by e-mail, letter, chat and social media in German, English. French, Italian is a big plus,
- Customer service regarding our services and trading products,
- Independent processing of customer complaints,
- Coordination and delegation of incoming inquiries with specialist departments (BackOffice, Legal & Compliance, IT, Marketing, etc.),
- Supporting the specialist departments with clarifications and customer orders,
- Technical support for our applications (mobile, web platform),
- Helping to further develop our applications (mobile, web platform).
- A completed banking education and/or several years of experience in customer service,
- Experience with chat systems, interest in AI solutions for chat and new modern communication channels,
- Excellent knowledge of English and German; French and Italian is an advantage,
- You have a service-oriented mindset, enjoy customer contact and a networked way of thinking,
- You have an affinity for the stock exchange, an interest in the markets as well as in new modern communication channels,
- You are familiar with the \"ticket system\",
- You have the ability to recognise dangers and assess them according to their urgency,
- You are helpful and maintain an overview in hectic situations,
- You are flexible and willing to learn new things.
Beware of fraud agents! do not pay money to get a job
MNCJobs.ch will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1642983
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationDübendorf, Zürich, Switzerland
-
EducationNot mentioned