\\n \\n Role: ArchitectLocation : Biel, SwitzerlandJob description:Mandatory skills:ServiceNow ITOM CSDM & CMDB, ITSM, SPM consulting.
Able to build Architecture & strategic , Roadmap for ServiceNow modules and requirements.
Ability to identify and convert new work packages for Wipro in ServiceNow.
Very good presentation, planning and execution skillsRoles & responsibilities:Requirement Analysis:Conduct workshops to gather and analyze customer requirements.
Translate business needs into technical specifications.Solution Design:Develop comprehensive ServiceNow solutions that address customer requirements.
Ensure solutions are scalable, maintainable, and aligned with best practices.Implementation:Lead the implementation of ServiceNow modules and custom applications.
Collaborate with development teams to ensure successful deployment.Technical Guidance:Provide expert advice on ServiceNow capabilities and limitations.
Assist in troubleshooting and resolving technical issues.Strategic Planning:Develop roadmaps for ServiceNow adoption and expansion.
Align ServiceNow initiatives with the customer\\xe2\\x80\\x99s long-term business strategy.Stakeholder Management:Communicate effectively with stakeholders at all levels.
Manage expectations and ensure customer satisfaction.Training and Support:Conduct training sessions for customer teams.
Provide ongoing support and knowledge transfer.Quality Assurance:Ensure solutions meet quality standards and customer expectations.
Perform regular reviews and audits of implemented solutions.Documentation:Create and maintain comprehensive documentation for solutions and processes.
Ensure all project artifacts are up-to-date and accessible.Continuous Improvement:Identify opportunities for process improvement and optimization.
Stay updated with the latest ServiceNow features and industry trends.\\n \\n \\n \\n \\n \\n

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